The following section refers to general problems you may experience with your designs.
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Problem |
Several tools or toolboxes are unavailable. |
|
Cause |
Trial version was previously installed and expired before activation. |
|
Suggestion |
To solve this, after product activation, the Revert utility from the BERNINA V9 program group. See Revert to factory settings for details. |
|
Problem |
Buttons missing from toolbars or bottom of toolbars. |
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Cause |
Screen resolution is set too low. Virus in computer. Or, the toolbar itself may be turned off. |
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Suggestion |
Make sure the toolbar is turned on. Go to the Window > Toolbars menu and ensure the toolbar has a tick beside it. If necessary, change the screen resolution to 1366 x 768 or higher. Run your virus checker. |
|
Problem |
Problems when sending designs to embroidery machines for stitching. Inconsistent reading and writing. |
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Cause |
Serial or USB communications problems. Inconsistent reading and writing may be caused by wrong port settings in the operating system. Other possible causes are that machine and software versions may not be compatible. In this case, contact your dealer. |
|
Suggestion |
Change the port settings. |